IN STOCK ITEMS - sent by airmail registered in the standard mode used in this country [Correos de Mexico], within the first 4 days after making your purchase.Once shipped, packages can take from 2 to 4 weeks, even up to 8 weeks to arrive, depending on your location. The packages are sent by airmail registered in the standard mode used in this country. If you want another type of shipment, express or by some private company please send an email requesting it to this address [info.ascensionrecords@gmail.com]with pleasure we can request a quote for your order.PRE-ORDERED PRODUCTS - will be specifically held until stock arrives and shipped as soon as the product becomes available.If your order contains both in-stock and pre-order items, the entire order will ship out together when the latest pre-order item becomes available.Pre-ordered records may experience some kinds of delays, for more info send a message to our e-mail. Shipping fees include some or all of the following: packaging, handling fees, taxes, as well as postage costs. Shipping fees are non-negotiable. Once an order enters our system, we cannot group it together with a second order placed separately. We also will not cancel an order so you can place another order. Please be sure of what you place in your order.If you have more doubts or questions, you can contact us directly to our e-mail.

Return policy:

Refund / Re-shipmentWe will refund the total of your purchase or re-ship the item, as long as the package is lost or has spent more than the estimated time in delivery of packages outside Mexico (8 weeks) without any update on the status of the order, previously reviewed by the tracking number.Once an order enters our system, we cannot group it together with a second order placed separately. We also will not cancel an order so you can place another order. Please be sure of what you place in your order.If you have more doubts or questions, you can contact us directly at [info.ascensionrecords@gmail.com] or in our facebook page.•Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Despite this, postal mishandling is still possible, please be aware!•If your parcel looks damaged in any way, please report the damage to the courier when they hand it to you and open the box in their presence in order to ensure that the contents inside are still in good condition. If they are not in good condition, then please report the damage with the courier and follow their instructions. If you accept and sign for a damaged package, it is impossible to make a claim and alleviates us and the courier from responsibility.•If the item you receive is defective, please inform us within 14 days of receipt with clear evidence. If this time elapses, we cannot help any longer.

SPANISH::

ARTÍCULOS EN STOCK: enviados por correo aéreo registrado en el modo estándar utilizado en este país [Correos de México], dentro de los primeros 4 días después de realizar su compra.Una vez enviados, los paquetes pueden demorar de 2 a 4 semanas, incluso hasta 8 semanas en llegar, dependiendo de su ubicación. Los paquetes se envían por correo aéreo registrado en el modo estándar utilizado en este país. Si desea otro tipo de envío, expreso o por alguna empresa privada, envíe un correo electrónico solicitándolo a esta dirección [info.ascensionrecords@gmail.com] con gusto podemos solicitar un presupuesto para su pedido.PRODUCTOS PRE-PEDIDOS: se mantendrán específicamente hasta que llegue el stock y se envíen tan pronto como el producto esté disponible.Si su pedido contiene artículos en existencia y pedidos por adelantado, todo el pedido se enviará junto cuando el último artículo por pedido esté disponible.Las Pre-Ordenes pueden experimentar algunos tipos de retrasos. Para mas información envie un mensaje a nuestro correo electronico [info.ascensionrecords@gmail.com].Los gastos de envío incluyen algunos o todos los siguientes gastos: embalaje, manipulación, impuestos, así como los gastos de envío. Los gastos de envío no son negociables.Una vez que un pedido ingresa a nuestro sistema, no podemos agruparlo con un segundo pedido realizado por separado. Tampoco cancelaremos un pedido para que pueda realizar otro pedido. Asegúrese de lo que coloca en su pedido. Si tiene más dudas o preguntas, puede contactarnos directamente a nuestro correo electronico.